Shipping Policy

Radhe Krishna Graphic & Studio

At Radhe Krishna Graphic & Studio, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website, app, WhatsApp, or other sales channels.

1. Order Processing Time

Orders are processed only after:

Successful payment confirmation

Order details verification

Design/customization approval (if applicable)

Processing Time:

Standard Products: 1–3 business days

Customized Products: 2–7 business days

Bulk Orders: Depending on quantity and design approval

Processing time may vary during festivals, sales, holidays, or high-demand periods.

2. Shipping Time

Estimated delivery time depends on your location and courier availability.

Estimated Delivery:

Local Orders: 1–3 business days

Domestic Orders (India): 3–7 business days

Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary due to courier delays, weather, strikes, or unforeseen issues.

3. Shipping Charges

Shipping charges may vary depending on:

Product size / weight

Delivery location

Order value

Courier partner

Shipping charges (if applicable) will be shown at checkout before payment.

We may offer:

Free shipping on selected products/orders

Paid express shipping (if available)

4. Delivery Partners

We work with trusted third-party courier and logistics partners to deliver orders safely.

Delivery partners may include:

Delhivery

XpressBees

Ecom Express

India Post

Local Delivery Partners

Courier partner selection depends on service availability and delivery location.

5. Order Tracking

Once your order is shipped:

You will receive a tracking ID / AWB number

Tracking details may be shared via:

SMS

WhatsApp

Email

Website/App tracking page

Customers can track order status in real-time using the provided tracking details.

6. Cash on Delivery (COD)

COD is available only on selected products and serviceable pin codes.

For COD orders:

Additional COD charges may apply

Order confirmation may be required

COD may not be available for customized products

We reserve the right to refuse COD for certain orders.

7. Delivery Attempts

Courier partners may attempt delivery 2–3 times.

If delivery fails due to:

Customer unavailable

Incorrect address

Wrong phone number

Refused delivery

The order may be returned to us, and re-shipping charges may apply.

8. Delayed Delivery

We are not responsible for delays caused by:

Courier partner issues

Weather conditions

Natural disasters

Strikes / lockdowns

Incorrect customer details

Unreachable delivery location

However, we will assist in tracking and resolving shipment issues.

9. Damaged or Missing Packages

If your package is damaged, tampered with, or missing items:

Contact us within 24 hours of delivery

Share clear photos/videos of package and product

Mention your Order ID

Claims made after 24 hours may not be accepted.

10. International Shipping

International shipping may be available for selected products.

For international orders:

Shipping charges vary by country

Customs duties/taxes (if any) must be paid by customer

Delivery time may vary depending on destination

11. Incorrect Address

Customers are responsible for providing correct shipping details.

We are not responsible for delivery failure due to:

Wrong address

Incorrect phone number

Incomplete address details

Additional re-shipping charges may apply.